CaptivateIQ
All Systems Operational
CaptivateIQ Marketing Site (captivateiq.com) Operational
CaptivateIQ Knowledge Center (support.captivateiq.com) Operational
User Login ? Operational
Payee User Interface ? Operational
Workbooks & Commission Plans Operational
SmartGrid (Worksheet Calculations) Operational
Worksheet Import/Export Operational
Components Operational
Data & Connections Operational
Data Connectors ? Operational
API Requests ? Operational
Payouts Operational
Payout Processing Operational
Payout Reviews Operational
Statement Designer Operational
Reporting Operational
Quick Reporting Operational
Advanced Reporting Operational
Admin Services Operational
Plan Management Operational
Inquiries Operational
Workflow Builder Operational
People & Hierarchies Management Operational
Jobs User Interface Operational
Audit Logs Operational
CIQ Assist Operational
Sandboxes Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 17, 2024

No incidents reported today.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024
Resolved - Calculation performance is back as expected as of 12:20PM PT
Jun 10, 12:28 PDT
Monitoring - We've implemented a fix and are seeing an improvement in performance as of 12:14PM PT
Jun 10, 12:25 PDT
Identified - There are currently some customer calculations that may be slower than expected as of 11:23AM PT. We are working on addressing the issue.
Jun 10, 11:46 PDT
Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.

Jun 4, 2024
Resolved - Issue is resolved and sandbox functionality is restored.
Jun 4, 15:31 PDT
Update - Payout processing backlog has been worked through and is now fully operational. Sandbox syncs are still blocked.
Jun 4, 12:51 PDT
Update - We have identified the cause of the issues and resumed payout processing. Users will experience degraded performance as the payout processing infrastructure works through the backlog. Sandbox syncs are currently blocked. All other components are operational.
Jun 4, 12:38 PDT
Monitoring - We have identified the cause of the issues and resumed payout processing. Users will experience degraded performance as the payout processing infrastructure works through the backlog.
Jun 4, 12:03 PDT
Update - We are continuing to investigate this issue.
Jun 4, 11:11 PDT
Investigating - We are investigating issues loading the CaptivateIQ platform. We will report back here as soon as we learn more.
Jun 4, 10:51 PDT
Jun 3, 2024

No incidents reported.