tag:status.captivateiq.com,2005:/historyCaptivateIQ Status - Incident History2024-03-28T11:39:36-07:00CaptivateIQtag:status.captivateiq.com,2005:Incident/202272862024-03-12T13:53:03-07:002024-03-12T13:53:03-07:00Email sending delay<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>13:53</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>11:13</var> PDT</small><br><strong>Investigating</strong> - We're currently looking into an issue delaying emails to our users as of 10:20 AM Pacific Time. We'll provide updates as we learn more about what's going on.</p>tag:status.captivateiq.com,2005:Incident/202163272024-03-11T13:59:29-07:002024-03-11T13:59:29-07:00Duplicate records in data worksheets<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>13:59</var> PDT</small><br><strong>Resolved</strong> - We have resolved the issue with duplicate records in data worksheets that affected some customers. CIQ support will contact any customers affected by the issue within the next 24 hours.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>11:33</var> PDT</small><br><strong>Update</strong> - We have a fix to remove duplicate records from worksheets. The fix will be rolled out in the next hour. We will send another update as soon as we start these updates. Please continue to refrain from exporting or processing data.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>09:25</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>08:40</var> PDT</small><br><strong>Investigating</strong> - We are investigating an issue with duplicate records in some data worksheets.</p>tag:status.captivateiq.com,2005:Incident/202134082024-03-11T06:18:53-07:002024-03-11T06:18:53-07:00Some records not showing up in worksheets<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>06:18</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>04:56</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results. Application is back online.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>04:28</var> PDT</small><br><strong>Update</strong> - We've identified a fix that requires the application to be in maintenance mode for 30 minutes. CaptivateIQ will be unavailable during that time.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>03:44</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>03:26</var> PDT</small><br><strong>Investigating</strong> - We're experiencing an issue with some records not appearing worksheets. We're actively working to identify a fix.</p>tag:status.captivateiq.com,2005:Incident/201564292024-03-09T00:40:21-08:002024-03-09T00:40:21-08:00Scheduled system maintenance<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>00:40</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>23:46</var> PST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>23:02</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>03:50</var> PST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>03:50</var> PST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>03:49</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing a scheduled system maintenance within our planned downtime window.</p>tag:status.captivateiq.com,2005:Incident/201010812024-02-28T13:53:46-08:002024-02-28T13:53:46-08:00Login problem affecting Single Sign-On (SSO) Customers<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>13:53</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>13:44</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.captivateiq.com,2005:Incident/199518382024-02-09T23:01:44-08:002024-02-09T23:01:44-08:00Scheduled Maintenance<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>23:01</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>22:43</var> PST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>22:13</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>13:51</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.captivateiq.com,2005:Incident/197531572024-01-18T10:27:53-08:002024-01-18T10:27:53-08:00Degraded Performance in Application<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>10:27</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>07:08</var> PST</small><br><strong>Monitoring</strong> - CaptivateIQ is experiencing degraded performance in the application. We are monitoring the situation and expecting a continuous improvement in response times</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>06:49</var> PST</small><br><strong>Investigating</strong> - CaptivateIQ is experiencing degraded performance in the application. We are aware of the issue and are currently investigating.</p>tag:status.captivateiq.com,2005:Incident/197459432024-01-17T22:12:32-08:002024-01-17T22:12:32-08:00Degraded Performance in Payout Processing<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>22:12</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>18:11</var> PST</small><br><strong>Monitoring</strong> - We have implemented a fix and are monitoring.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>17:56</var> PST</small><br><strong>Investigating</strong> - We are currently seeing degraded performance with payout processing and are working to address the issue.</p>tag:status.captivateiq.com,2005:Incident/195961522024-01-02T15:56:09-08:002024-01-02T15:56:09-08:00Slowdown in some asynchronous processes<p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>15:56</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>14:55</var> PST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>14:55</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>14:25</var> PST</small><br><strong>Update</strong> - We are experiencing a slowdown in some asynchronous processes and some customers may experience delays. Our team has identified the issue and working to resolve it.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>14:19</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>13:43</var> PST</small><br><strong>Investigating</strong> - We are experiencing a slowdown in some asynchronous processes. Some customers may experience delays. Our team is working to resolve the issue.</p>tag:status.captivateiq.com,2005:Incident/193699032023-12-07T12:11:31-08:002023-12-07T12:22:59-08:00Investigating application performance issue<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:11</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:03</var> PST</small><br><strong>Monitoring</strong> - Services are recovering at this time.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>11:58</var> PST</small><br><strong>Investigating</strong> - We're currently investigating the root cause of the application slowness.</p>tag:status.captivateiq.com,2005:Incident/193219652023-12-04T16:09:48-08:002023-12-04T16:26:02-08:00Slowness of Payout Processing Jobs<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>16:09</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>14:59</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>14:25</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.captivateiq.com,2005:Incident/193002152023-12-01T20:31:00-08:002023-12-03T13:16:26-08:00Delays with some of our asynchronous processing jobs.<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>20:31</var> PST</small><br><strong>Resolved</strong> - 4:38 PM PT - Investigating: We are experiencing a slowdown with some of our asynchronous processing jobs. Some customers may experience delays.<br /><br />6:45 PM PT - Identified: We have identified the issue resulting in slowdown of our asynchronous processing jobs affecting some customers. We are working on a fix to resolve.<br /><br />6:48 PM PT - Monitoring: We have confirmed that our queues started to recover. We are actively monitoring the issue and provide further updates.<br /><br />8:17 PM PT - Monitoring: Recovery is almost complete. No further delays are expected. <br /><br />8:31 PM PT - Resolved: We have been able to confirm the resolution of this incident. Queues are back to normal.</p>tag:status.captivateiq.com,2005:Incident/192757152023-12-01T10:30:00-08:002023-12-02T17:52:52-08:00Degraded performance for worksheet load time<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>10:30</var> PST</small><br><strong>Resolved</strong> - Some customers may experience increased load times for certain worksheets</p>tag:status.captivateiq.com,2005:Incident/192281372023-11-27T10:39:27-08:002023-11-27T10:39:27-08:00Issues with Managed Connectors<p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>10:39</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>10:05</var> PST</small><br><strong>Investigating</strong> - We are experiencing issues with Managed Connectors. We are investigating the issue and will keep you posted.</p>tag:status.captivateiq.com,2005:Incident/191319382023-11-19T23:31:29-08:002023-11-19T23:31:29-08:00Scheduled Maintenance<p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>23:31</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>23:29</var> PST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>22:40</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>22:00</var> PST</small><br><strong>Update</strong> - We will be delaying maintenance by 30 minutes. All systems are operational.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>15:47</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.captivateiq.com,2005:Incident/188589272023-10-19T15:39:18-07:002023-10-19T15:39:18-07:00Payout processing performance degradation<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>15:39</var> PDT</small><br><strong>Resolved</strong> - Issues with payout processing performance have been resolved.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>14:53</var> PDT</small><br><strong>Identified</strong> - CaptivateIQ is experiencing performance degradation of the payout processing and is aware of the issue and implementing a fix</p>tag:status.captivateiq.com,2005:Incident/187699902023-10-14T01:57:39-07:002023-10-14T01:57:39-07:00Scheduled Maintenance<p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>01:57</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>01:57</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>01:50</var> PDT</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>01:08</var> PDT</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>00:37</var> PDT</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>00:04</var> PDT</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>23:35</var> PDT</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>23:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>13:40</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.captivateiq.com,2005:Incident/184381222023-09-08T11:30:08-07:002023-10-12T15:13:33-07:00Payout processing and unified worksheets issue<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>11:30</var> PDT</small><br><strong>Resolved</strong> - The issue has been resolved as of 11:30AM PT</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>11:30</var> PDT</small><br><strong>Monitoring</strong> - We've implemented a fix and are working on correcting issues that occurred during the incident.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>11:25</var> PDT</small><br><strong>Identified</strong> - We've identified the issue and have paused payout processing while the fix is implemented.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>10:43</var> PDT</small><br><strong>Investigating</strong> - We're currently investigating the issue and will provide updates as they are available.</p>tag:status.captivateiq.com,2005:Incident/181734812023-08-19T08:02:13-07:002023-08-19T08:02:13-07:00Scheduled system maintenance<p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>08:02</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>07:55</var> PDT</small><br><strong>Verifying</strong> - Application is back up. We are performing post-maintenance verification.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>05:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>03:21</var> PDT</small><br><strong>Update</strong> - Due to planned maintenance activities you might currently experience delayed job processing across the application.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>06:27</var> PDT</small><br><strong>Scheduled</strong> - CaptivateIQ application is going to be unavailable for up to 2 hours due to scheduled maintenance.<br />It might be required for the users to re-log into the application after it is back up.</p>tag:status.captivateiq.com,2005:Incident/178714632023-07-17T00:36:53-07:002023-07-17T00:36:53-07:00Scheduled Maintenance<p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>00:36</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>00:06</var> PDT</small><br><strong>Verifying</strong> - Scheduled Maintenance completed. We are verifying results.</p><p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>23:26</var> PDT</small><br><strong>Update</strong> - The scheduled maintenance is delayed until 11:30 PM PDT (8:30 AM CEST / 6:30 AM UTC).</p><p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>23:17</var> PDT</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>23:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>12:53</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.captivateiq.com,2005:Incident/176750722023-06-25T01:02:18-07:002023-06-25T01:02:18-07:00Database Upgrade Preparation<p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>01:02</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>00:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>13:24</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.captivateiq.com,2005:Incident/175634762023-06-13T14:24:37-07:002023-06-13T14:24:37-07:00We are experiencing service degradation<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>14:24</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>13:46</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>12:40</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>12:38</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.captivateiq.com,2005:Incident/172313792023-05-12T12:42:37-07:002023-05-12T12:42:37-07:00Long processing times<p><small>May <var data-var='date'>12</var>, <var data-var='time'>12:42</var> PDT</small><br><strong>Resolved</strong> - We've resolved the issue with long running processing times.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>12:12</var> PDT</small><br><strong>Investigating</strong> - We’re currently experiencing longer than normal processing times for some tasks running in CaptivateIQ. We’re actively working on this issue.</p>tag:status.captivateiq.com,2005:Incident/163070532023-02-28T09:20:00-08:002023-02-28T09:40:29-08:00We are experiencing service degradation<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>09:20</var> PST</small><br><strong>Resolved</strong> - We have resolved the issue and are monitoring behavior</p>tag:status.captivateiq.com,2005:Incident/160956642023-02-10T17:11:26-08:002023-02-10T17:11:26-08:00We’re currently troubleshooting an issue with Spreadsheet Downloads<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>17:11</var> PST</small><br><strong>Resolved</strong> - We have resolved the issue. We are monitoring the situation.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>16:52</var> PST</small><br><strong>Identified</strong> - We’re currently troubleshooting an issue with Spreadsheet Downloads. We’re working to restore this feature as soon as possible.</p>