CaptivateIQ Status

CaptivateIQ

All Systems Operational

CaptivateIQ Incentives Operational

Workbooks & Commission Plans Operational

Data & Connections Operational

Payouts Operational

Payee User Interface Operational

Reporting Operational

Plan Management Operational

Inquiries Operational

Workflow Builder Operational

People & Hierarchies Management Operational

Jobs User Interface Operational

Audit Logs Operational

CIQ Assist Operational

Sandboxes Operational

CaptivateIQ Planning Operational

User Login Operational

CaptivateIQ Marketing Site (captivateiq.com) Operational

CaptivateIQ Knowledge Center (support.captivateiq.com) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 25, 2025

Issue with some customer dashboards

Resolved - This incident has been resolved.
Apr 25, 09:06 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 25, 09:02 PDT

Investigating - We're investigating an issue that's making some dashboards unavailable for users.
Apr 25, 08:59 PDT

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

Issue loading various CIQ pages

Resolved - This incident has been resolved.
Apr 17, 02:14 PDT

Monitoring - A fix has been implemented and we are now monitoring.
Apr 17, 02:06 PDT

Identified - The issue has been identified and we are implementing a fix.
Apr 17, 01:50 PDT

Investigating - We have been made aware of an issue with loading various pages in CaptivateIQ. We are investigating and will update in 30 minutes.
Apr 17, 01:05 PDT

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

Issue with Viewing Payout Screens in CIQ

Resolved - This incident has been resolved
Apr 14, 09:20 PDT

Monitoring - A fix has been implemented and we're monitoring the results.
Apr 14, 08:40 PDT

Identified - We have identified an issue with loading certain pages related to payout processing and worksheets. We are implementing a fix and will update within 30 minutes.
Apr 14, 08:30 PDT

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.