Degraded Performance - Slow Load Times

Incident Report for CaptivateIQ

Resolved

This incident has been resolved

Posted Aug 21, 2025 - 13:47 PDT

Update

We are continuing to monitor for any further issues.

Posted Aug 21, 2025 - 13:47 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 21, 2025 - 13:01 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 21, 2025 - 11:18 PDT

This incident affected: CaptivateIQ Incentives (Workbooks & Commission Plans, Data & Connections, Payouts, Payee User Interface, Reporting, Plan Management, Inquiries, Workflow Builder, People & Hierarchies Management, Jobs User Interface, Audit Logs, CIQ Assist, Sandboxes) and CaptivateIQ Planning.