Some records not showing up in worksheets

Incident Report for CaptivateIQ

Resolved

This incident has been resolved.

Posted Mar 11, 2024 - 06:18 PDT

Monitoring

A fix has been implemented and we are monitoring the results. Application is back online.

Posted Mar 11, 2024 - 04:56 PDT

Update

We've identified a fix that requires the application to be in maintenance mode for 30 minutes. CaptivateIQ will be unavailable during that time.

Posted Mar 11, 2024 - 04:28 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 11, 2024 - 03:44 PDT

Investigating

We're experiencing an issue with some records not appearing worksheets. We're actively working to identify a fix.

Posted Mar 11, 2024 - 03:26 PDT

This incident affected: CaptivateIQ Core Services (Main Web User Interface, Payee User Interface, Payout Processing, Data Ingestion, API requests).