Slowness in some customer instances

Incident Report for CaptivateIQ

Resolved

This incident has been resolved.
Posted Feb 13, 2025 - 08:46 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 13, 2025 - 08:40 PST

Update

We are continuing to work on a fix for this issue.
Posted Feb 13, 2025 - 08:34 PST

Identified

Some customers may be experiencing slow load times across the app, we have identified the cause and are working to resolve the issue as soon as possible
Posted Feb 13, 2025 - 08:34 PST
This incident affected: CaptivateIQ Incentives (Workbooks & Commission Plans).
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