Issues with job processing in CaptivateIQ

Incident Report for CaptivateIQ

Resolved

This incident has been resolved.
Posted May 27, 2026 - 03:29 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 27, 2026 - 03:18 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted May 27, 2026 - 02:58 PDT

Investigating

We are currently investigating this issue.
Posted May 27, 2026 - 02:45 PDT
This incident affected: CaptivateIQ Incentives (Workbooks & Commission Plans, Data & Connections, Payouts, Reporting, Workflow Builder, Sandboxes).